At QBonline, your satisfaction is our priority. We strive to deliver accurate, timely, and professional bookkeeping services. As our services are digital and time-based, we have established the following return and refund policy to ensure clarity and fairness.
1. Service-Based Nature
Our services are non-tangible and non-returnable once work has commenced. This includes but is not limited to:
- Bookkeeping and reconciliations
- Financial reporting
- Payroll processing
- Consulting and advisory sessions
Due to the time and expertise involved, we do not offer returns in the traditional sense.
2. Refund Eligibility
Refunds may be issued under the following circumstances:
- If services have not yet begun and the request is made within 3 days of purchase/payment.
- If we are unable to deliver the agreed-upon service due to internal constraints.
- If there is a billing error or duplicate payment made.
To request a refund, please contact us at [Insert Email Address] within 7 days of your original payment date. All refund requests will be reviewed on a case-by-case basis.
3. Cancellation Policy
You may cancel ongoing or recurring services by providing written notice at least 7 days in advance of your next billing cycle.
Please note:
- Services already rendered up to the cancellation date are non-refundable.
- If work has started on a project or monthly service, a partial refund may be issued based on unworked hours or deliverables, at our discretion.
4. Disputes and Resolutions
If you are unsatisfied with any aspect of our service, please contact us immediately. We’re committed to resolving any issues promptly and professionally. Our goal is to build long-term relationships based on trust and transparency.
5. Contact Us
For refund requests, cancellations, or questions regarding this policy, reach out to us:
Email: info@qbonline.support
Website: https://qbonline.support/